By Con Balaskas, Managing Director, Motorola Solutions
For many of us, the term field service conjures up images of crews in “high vis” uniforms working on the side of the road. It’s a fleeting sight you might have zoomed past while driving down the highway and forgot about shortly afterward.Yet the work these crews are doing is worth further consideration. Firstly, they are delivering important services, helping to ‘keep the lights on’ for essential services and supporting our economy. According to Reports and Data, demand for the global field service management market will reach US$9.88 billion by 2026 led by some of Asia’s largest economies including China, India and Japan. The solution system segment, which empowers organisations to efficiently manage their field operations via a centralised platform, will represent more than 60 of the overall field service market by then. As a company that specialises in delivering managed and support services referred to as being ‘mission-critical’, Motorola Solutions provides public safety, mining, and other commercial organisations with secure and robust communication technologies and support 24/7. While organisations like these always need reliable communications, those services are never more important than when major events and emergencies strike. At these times, instant, team-based voice communication helps them to coordinate their efforts efficiently while keeping frontline workers and community members safe. Mission-critical communications technology has to be robust enough to survive these major events, but field service crew also play a very important role. One example that highlights our experience is the Black Saturday bushfires that swept through the Australian state of Victoria in 2009. Public safety agencies needed to maintain constant connectivity to effectively manage the catastrophic event–a requirement that posed real challenges for our field services teams.
According To Reports And Data, Demand For The Global Field Service Management Market Will Reach Us$9.88 Billion By 2026 Led By Some Of Asia’s Largest Economies Including China, India And Japan