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GeoOp: Easy to Use, Cost-Effective Tools for Mobile Workforce Management


GeoOp, known as GEO came as an aide for businesses that had mobile workforce and needed solutions to address the challenges involved in managing it. “It all began in 2009 as a single app that allowed mobile businesses to allocate jobs and connect with employees via their mobile devices. At the time, the Software-as-a-Service (SaaS) revolution had just begun. Aligning with the trend, GEO provided effective and easy-to-use cloud based technology for a low monthly fee and integrations with other leading business software,” elaborates Dr. Anna Cicognani, CEO & MD, GeoOp. Over the years GEO and its solutions have evolved and at present, offer features and integrations that help its clients gain efficiency and productivity. GEO’s product portfolio includes its two key platforms, GeoServices and GeoSales.
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GEO’s product portfolio includes its two key platforms, GeoServices and GeoSales
GeoServices is a mobile app that allows on-site workers to provide information for those back at base while office staff can schedule jobs for those out in the field.Whether it is field sales or management of mobile workers, businesses can track and view the activities of their staff in the field.GEO also makes it easy for staff to find their work sites, job information and client history is at their fingertips. The application is available on iPhone, Android and Windows Mobile. The company’s other product, GeoSales, is a platform that helps managing field salesforce. It enables businesses to tailor marketing campaigns based on socio-demographic information and manage sales teams by turf.
GEO’s platforms today service over 26,000 SMEs in more than 30 countries that operate in trade and service sectors with mobile workforce working out of office. In a short span of time, the company has carved a vast customer base which consists of government, logistics, and construction companies along with those in trades, deliveries, and home services across Australia, New Zealand, Asia and the U.S. To expand its operations, GEO has formed associations with leading businesses such as NZ Post and Telstra in Australia and a global channel partnership with US-based AppDirect to access the platforms and customer bases of large global distribution chains and telcos.
The company has also achieved great recognition as one of Asia-Pacific’s fastest-growing businesses being ranked 29th in the Deloitte 2016 Fast50 index. It has also scored a rank in the top three field service management (FSM) solutions by GetApp and in the top-20 FSM solutions by software listing site Capterra. “GEO is powerful, easy to use, cost effective and supported by unequalled customer support. These are the reasons GEO’s customers love our product and why we can claim to be a global leader in mobile workforce management software,” says Anna, winding up the interview.


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Real Businesses, Real Stories – Reuben Shaw, Ignition AutoElectrics
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GeoOp: Tell us about your auto electrics business and why you got into this industry.
Reuben Shaw: I entered the auto electrics industry right after leaving school, a bit over 20 years ago. I’ve been running my own business for about 12 years now. I’m passionate about working with my hands and finding creative solutions for the problems clients present. It’s not just about replacing parts; there’s a sense of pride in being the best at what you do.
G:You’ve been using GeoOp since 2013. How has the program helped your business over the years?
R: One significant way GeoOp has helped my business over the years is the seamless integration with Xero. I recently took a course on profit and loss rates, and GeoOp’s ability to track all that data is fantastic. Seeing job profitability and staff hours at a glance is a game-changer. There’s still a lot of data I’m exploring, but it’s working really well.
G:How has GeoOp evolved to continue supporting your business?
R: GeoOp has evolved by providing more functionality. Now, I can process payments through the integration with Xero. We use ANZ Fastpay, but it’s all handled through Xero. This integration simplifies the invoicing process, allowing for quick approvals and email delivery to clients. Reconciling payments becomes much easier when everything is integrated.
G: Before using GeoOp, how did you manage your jobs and business admin?
R: We were completely paper-based. Each van had a manual job card book, and we would manually transfer that information to an MS Excel document and email it as an invoice. With GeoOp, the admin side of things became much easier. It even allowed my wife to step out of the process, as we no longer needed extra help.
G: Why did you decide to make the change to GeoOp?
R: At the time, GeoOp seemed like the most intuitive platform that aligned perfectly with our needs. I downloaded about 20 job card programs from the app store, and GeoOp stood out as straightforward and user-friendly. It had drop-down menus for parts and labour selection, making it easy to get started.
G: What value do you see in companies using job management software like GeoOp?
R: I wouldn’t run a business without it to be honest. I highly recommend anyone to get into it. The functionality is excellent, and you’re not getting stressed out managing the business worrying about losing paperwork or getting overwhelmed… I’ve got a lot more time these days to enjoy life with my family and focus on parts of the business I enjoy more.
G: What do you like most about the GeoOp platform?
R: One feature I appreciate is the calendar view, where I can see my schedule for the week or month ahead and review past jobs. It’s also handy when clients call and ask about specific jobs because I can find the information within seconds while still on the phone with them, instead of having to search through piles of paperwork in the office.
G: Has GeoOp helped you save time on admin and paperwork? How?
R: We’re easily saving 30 hours a week on admin. A full time job for administration is no longer required because of GeoOp!
Curious about job management software and want to see how it works for your business? Check out full list of features here, or sign up for a free 14 day trial with GeoOp and start saving time.
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