Top 10 Field Services Companies - 2020
The field service industry is undergoing a myriad of changes with the advent of advanced technologies such as artificial intelligence, IoT, and more. These new-age technologies are dramatically transforming field operations to improve service levels, customer experience, and productivity, thereby creating value in new and unique ways.
While it is expected that the global field service market would grow significantly in the coming years, much of this growth will be driven by the adoption of technologies such as the cloud and mobility-based solutions. Interestingly, mobility-based solutions would help field technicians better coordinate and plan work to deliver better customer experience. Moreover, with the increase in the adoption of cloud-based field service solutions, businesses will become more agile by reducing waste and enabling... Continue Reading
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Alloc8 is an intelligent workforce software that helps in managing jobs, workers, and assets by cutting down admin time, reducing unnecessary costs, and keeping the workers safe. Alloc8 is specifically designed to meet the challenges of resourcing people and equipment in multi-job locations with flexible job structures and a casual workforce. All features in Alloc8 are designed to empower management, operations, accounts, and field workers to do their job more effectively and to support businesses to scale and grow. In addition, the company's leadership team is made of technologists, leaders, and innovators
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For more than 35 years, CSG has simplified the complexity of the business, delivering innovative customer engagement solutions that help companies acquire, monetize, engage, and retain customers. Operating across more than 120 countries worldwide, CSG manages billions of critical customer interactions annually, and its award-winning suite of software and services allow companies across dozens of industries to tackle their biggest business challenges and thrive in an ever-changing marketplace. CSG is the trusted partner for driving digital innovation for hundreds of leading global brands, including AT&T, Charter Communications, Comcast, DISH, Eastlink, Formula One, iflix, MTN, and Telstra
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ServiceMax is a leader in field service management, offering cloud-based software tools that improve the productivity of complex, equipment-centric service execution. Enterprise companies across the globe have turned to ServiceMax to help them keep the world running. The company was founded in the year 2007. The company from its inception onwards specializes in Field Service Management, Mobile Field Service, Scheduling and Dispatch, Parts Logistics, Contracts, Preventive Maintenance, IOT, Complex Jobs, Reporting, Work Order Management, Installed Base, Entitlements, Medical Equipment, Oil and Gas, Power and Utilities, Construction, Transportation, Industrial Manufacturing, Telecommunications, and Real-Time Communication
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Astea International
Astea International is a provider of software solutions throughout the world and offers all the cornerstones of service lifecycle management, including mobile workforce management and optimization, customer management, service management, forward and reverse logistics management, asset management. The company's solutions link processes, parts, people, and data to empower companies and provide the agility they require to achieve sustainable value in less time, and complete successfully in a global economy. Since 1979, they have been helping more than 600 companies drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent, and highly personalized experience at every customer relationship touchpoint
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ClickSoftware
Based in Burlington, MA, ClickSoftware is a company that focuses on providing the best of the industry field solutions to its clients. The company was founded in the year 1985. With a team of experts, from its inception onwards, specializes in Resource Capacity Planning, Shift Planning & Management, Scheduling & Dispatch, Workforce Mobility, Service Analytics, Customer Experience, Contractor Management, and Predictive Field Service. The company, with a specialized team, tailors its products and services for their clients. ClickSoftware, A Salesforce Company offers automated mobile workforce management and service optimization solutions for enterprise and small businesses, both for mobile and in-house resources. They have over 700 employees in offices in North America, EMEA, and APAC
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IFS
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise and solutions, together with a commitment to delivering value to every one of its customers, have made IFS a recognized leader and the most recommended supplier in the sector. The company offers Enterprise Resource Planning (ERP), Business Software Solutions, Enterprise Asset Management (EAM), Enterprise Service Management (ESM), Enterprise Project Management (EPM), Field Service Management (FSM), and Supply Chain Management (SCM)
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Localz
Made in Melbourne, Australia, sold globally, Localz makes last-mile innovations work at scale for enterprises. The company's lead development team is in Melbourne, Australia, with enterprise experience complemented by digital native graduates from top universities across the world. This team circulates with their London and Los Angeles offices. Localz provides solutions that transform the last mile of deliveries in retail businesses and field services. Whether receiving delivery or collecting in-store, customers now demand real-time transparency, simplicity, and control of their experience. The fulfillment experience is as relevant as the product
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NextService
NextService is a field service app plugin that integrates into the clients' NetSuite platform. The company grew from the need to enhance NetSuite in order to improve customer service levels and positively affect the overall customer experience. Their DNA is focused on customer outcomes, and they believe that growing customer engagement will drive business efficiency and growth. Cloud-based and accessible anywhere, anytime through a laptop, tablet, and smartphone devices, NextService will transform businesses by delivering effective field service management for complete, end-to-end customer satisfaction. Even as they grow they operate as a collaborative team and ensure that they work closely with the clients for long term success
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Systematix Infotech
Headquartered in Charlotte, North Carolina, and established in 2005, Systematix is a software products and services company. The Systematix team believes in building applications that help companies lead the way forward. The company believes in developing applications that allow businesses around the world to lead the way forward. With over 250 resources across the spectrum of advance technologies, they are geared to be a full-stack technology partner in your start-up and growth journey. As a digital experience partner, they help their customers gain competitive advantage and grow their business through the delivery of technology services from strategy to development to delivery
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Trimble
Trimble is transforming the way the world works by delivering products and services that connect the physical and digital worlds. Core technologies in positioning, modeling, connectivity, and data analytics enable customers to improve productivity, quality, safety, and sustainability. From purpose-built products to enterprise lifecycle solutions, Trimble software, hardware, and services are transforming a broad range of industries such as agriculture, construction, geospatial and transportation, and logistics. The company’s specialties include Agriculture, Transportation & Logistics, Building Design, Construction and Operation, Natural Resources, Utilities and Government, Geospatial, Survey & Engineering, Civil and Site Construction, and Engineering, Optical and Laser Construction Tools, Mapping and GIS, and Software
