clicksoftware has been recognized by APAC CIOOutlook Magazine as the recipient of “Most Promising Field Services Solution Companies,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the APAC CIOOutlook research and editorial team based on insights from an interview with Tom Heiser .

clicksoftware
Empowering Organizations to Optimize Field Services

Tom Heiser , CEO

Optimizing output from Click Software’s field management solutions enables fleet managers to improve the effectiveness, and efficiency of all business roles. With over 20 years of experience in addressing field service organizations’ needs, Click Software enables fleet managers to improve the productivity of their fleet operations exponentially. As a renowned organization with over 350 global enterprises leveraging its fleet management software, the company has been recognized as one of the industry’s best field service providers in the global market. “Our filed services are designed to improve the effectiveness and efficiency of all business roles in a service company from field staff to back-office users to top executives.” says, Tom Heiser, CEO.

Click Software today proffers a myriad of services, and products. Of these products and solutions one that is at the forefront of arming clients with collaborative mobile tools that improve the field experience of everyone is Click Field Service Edge. While Click Field Service Edge endows clients with the ability to unleash the full potential of every field service interaction, it also empowers clients to deliver contextually-relevant, intelligent insights to users in real—time to support service planning, scheduling, execution, and analysis. In addition, it also enables employees benefit from real- time, and intelligence delivered to the field, while customers receive appointment information, and update notifications across multiple channels.

The ability to leverage our knowledgeable professional service resources is an exclusive asset to our customers

“Click field service edge transforms field service from the all too frequent reactive fire—fighting into strategic customer engagements that build loyalty, and customer lifetime value” elaborates, Heiser.

Click Software’s solutions coupled with a rich mobile solution supports custom workflows, and 360 degree business visibility, and elevates fleet managers to act proactively, address any customer requirements, and ultimately drive revenue. With industry’s best comprehensive field service and products, Click Software has served clients from various industries including oil and gas, home health care, communications, retail, contact centers, rail, insurance, facilities management, and construction.

With technologies that outpace the competition, today, Click Software has become the most trusted partner for field services. By automating field service optimization using artificial intelligence, the company has accelerated value for its customers, and has enabled them to work cohesively. “Click Software’s solution for resource capacity planning delivers the ability to optimize, and integrate the tactical, and execution decisions, and to align and scale these decisions across even the largest organizations” explains Heiser .The company’s ability to effortlessly deliver exceptional customer experiences by eliminating the issues with regards to rapid allocation, and reallocation of resources places them ahead of the competitors. Besides, the company also arms clients with services, such as shift planning and management, scheduling and dispatch, workforce mobility, service analytics, customer experience, and contractor management. Having pioneered the field service management category over 20 years ago, the company is able to proffer world’s leading mobile workforce management solutions to hundreds of enterprise across the globe. “The ability to leverage our knowledgeable professional service resources is an exclusive asset to our customers, regardless of where they are in their customer life cycle with Click Software,” concludes Heiser.