myFLO: Streamlining Business Processes through Comprehensive Field Solutions
When the service organisations are under pressure to improve customer satisfaction, control cost, cope up with the competition and gain profit, the ability to be successful in the face of these pressures depends on the efficiency of their field workforce. But the cumbersome service management tasks decrease productivity of the organisations. Many service oriented business tend to focus on providing the appropriate tools to perform the service but fall short in considering a suitable mobility solution as an important tool to assist technicians in performing the information administration aspect of the service. Service quality inadequacies occur when the service details have to then be double handled and completed by the admin staff in the office before the service details and invoice is sent to the customer. Michael Stornelli, Founder of myFLO witnessed service businesses struggle in providing high service levels expected by customers and developed a groundbreaking solution, myFLO to solve management and business workflow issues. myFLO has been built around a robust core and utilises the latest technologies to ensure that the user experience is easy use and follow, while providing powerful functionality for all users through process automation based on service workflow outcomes. The less decisions a user is required to make the less chance of creating service delivery issues.
myFLO’s framework provides the ability to adapt to most service focused industries for small, medium and large enterprise businesses. Poised as a complete and flexible workflow system in the market, it manages and monitors information flow from the initial service request through to service delivery, invoicing and payments.
The field service software has streamlined business process workflow for numerous servicebased companies
While explaining the benefits of myFLO, Michael states, “myFLO works closely with its customers to ensure the continuous system developments result in an increase in workflow efficiency, so customers can provide better service delivery in the market place. It allows staff in the field to perform more tasks in less time through mobility devices, reducing admin pressures in the office.”
myFLO Business, a myFLO solution is designed particularly for small businesses that enables them to run their operations better cut costs and replace manual, paper processes. Similarly, the company’s myFLO enterprise is a more suitable solution for large size businesses. Organizations with a central management often use myFLO enterprise to support their business units in implementing their service. Another solution which was built on the key aspects from myFLO Business is myFLOLite. myFLOLite allows small business to register online and immediately take advantage of the certain preconfigured workflows for the selected industry and commence using the system within minutes. “myFLO gives business the opportunity to meet today’s as well as tomorrow’s ongoing challenges,” Michael adds.
The field service software has streamlined business process workflow for numerous service-based companies. When an Australian based CSR company, Bradford Insulation was contracted to conduct safety inspections for 40,000 households, they needed a flexible work management system, which could be implemented quickly. With the use of myFLO Business Framework, Bradford Insulation effectively managed the entire project within the constrained timeframe with important and real time data to all parties involved. The company has not only built a long list of clientele through its offerings but has also been a finalist in 2014 for the Category Excellence in Business Ethics. In 2015, the myFLO team became finalists for three categories, Excellence in Business Ethics, Excellence in Innovation and Excellence in Sustainability.
Michael explains, “We are not just another job management system in the marketplace, because we support the entire workflow and we support in such a manner that the customer can determine their workflow and compliance requirements.”