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Otis Elevator Technology Brings Field Service to Customers

Otis Elevator Technology Brings Field Service to Customers

By Sam Talbot,

Director, Worldwide Service,

Otis Elevator

Technology is No Longer a Support Function

Technology is No Longer a Support Function

By Mark Wilmshurst,

Global CIO,

Reed Business Information

BYOD is the New WiFi: We Must Learn from History to Enable Mobile Data Security

BYOD is the New WiFi: We Must Learn from History to Enable Mobile Data Security

By Dan Lohrmann, Chief Strategist & Chief Security Officer, Security Mentor

10 Most Promising Field Services Solution Providers - 2017

10 Most Promising Field Services Solution Providers - 2017

By Editorial and Advising Board of APAC CIOoutlook

Field Service Management Lifecycle

By Dean Lane, Executive or CIO Consultant, The Office of the CIO & Mayumi Okada, Executive or CIO Consultant, The Office of the CIO

Field Service Management Lifecycle

Information Technology Field Service and Service Desk processes have matured and standardized over the years. Everything about service management can easily be found in IT Infrastructure...more>>

The Way Forward for Field Services Providers

By John McVicker, Founder & MD, Best Technology Services

The Way Forward for Field Services Providers

The US-based Technology Services Industry Association (TSIA) recently released its major global research report, The State of Field Services 2016. The report highlights the significant ...more>>

Field Force Automation: Where We Are, and Where We Need to Go

By Kelvin Hubbard, COO & CIO, Visual Mobile Technologies, Inc.

Field Force Automation: Where We Are, and Where We Need to Go

Today’s Field Service workers are dealing with little to no visibility into the customer’s issue First-Time Fix Rates (FTFR) are affected by many factors including proper...more>>

Security Is Opportunity in the APAC Data Center Market

By Oliver Jones, CEO of Chayora

Security Is Opportunity in the APAC Data Center Market

The Asia-Pacific (APAC) region is home to one of the most competitive data center markets in the world. In fact, over the last decade, the APAC data center market has surpassed both the EMEA...more>>

Field Service Software: Considerations for Success

By Brad Blaney, VP – Technology, Penta Technologies

Field Service Software: Considerations for Success

Bringing new technology into your enterprise is challenging and no one wants a technology initiative to fail. What are the key factors to consider to make your project a success? During many ...more>>

5 Things a CIO Should Look for in a Field Service Management Solution

By Shirlene Spillers, VP. Product Management, Design and QA, FieldAware


5 Things a CIO Should Look for in a Field Service Management Solution

Once the leadership in an organization decides to automate functions that employees do outside the office like service technicians, property managers, clinical trial managers, and others,...more>>

Best Practices in Field Services

By Gerald Norz, VP Global Customer services, Babcock & Wilcox MEGTEC

Best Practices in Field Services

Field service management software or workforce management solutions aren’t anything new. Large enterprises, like Babcock & Wilcox MEGTEC (B&W MEGTEC), a subsidiary of Babcock ...more>>

Knowledge Management is a Vehicle for Digital Transformation

By Janne Lautanala, Senior Director, Digital, Growth Markets, Avanade

Knowledge Management is a Vehicle for Digital Transformation

According to Gartner & APQC, despite modest successes, knowledge management (KM) has not delivered fully on the promise of the learning organization. Many organizations are lacking the...more>>

Opportunities and Challenges in the New Age of Telecommunication Architecture - Smart Centralized Radio Access Network (Smart C-RAN)

By Rozaimy Rahman, Executive VP, Global Wholesale, Telekom Malaysia Berhad

Opportunities and Challenges in the New Age of Telecommunication Architecture - Smart Centralized Radio Access Network (Smart C-RAN)

Opportunities and Challenges in the New Age of Telecommunication Architecture Expectation for superlative speed, bigger capacity and improved quality of service is coherent with ...more>>

Creating a Mobile Strategy for Your Field Services Organization

By Kevin Summers, Sr. Director, Mobile Strategy, Mitel

Creating a Mobile Strategy for Your Field Services Organization

In field services, mobility encompasses more than mobile communications. For service workers, the smart phone is often the main – and sometimes only – means of communications ...more>>

Field Service Special

CIO Speak

Mark Wilmshurst,

Technology is No Longer a Support Function

By Mark Wilmshurst,

Global CIO,

Reed Business Information

Dean Lane, Executive or CIO Consultant, The Office of the CIO & Mayumi Okada, Executive or CIO Consultant, The Office of the CIO

Field Service Management Lifecycle

By Dean Lane, Executive or CIO Consultant, The Office of the CIO & Mayumi Okada, Executive or CIO Consultant, The Office of the CIO

Kelvin Hubbard, COO & CIO, Visual Mobile Technologies, Inc.

Field Force Automation: Where We Are, and Where We Need to Go

By Kelvin Hubbard, COO & CIO, Visual Mobile Technologies, Inc.

Dhiren Savla, CIO - VFS Global & Group Chief Information Officer, Kuoni Group

Customer Experience is Pivotal to an Organisation's Competitive Advantage

By Dhiren Savla, CIO - VFS Global & Group Chief Information Officer, Kuoni Group

Cynthia Johnson, VP & CIO, California Resources Corporation

IT Strategy - Turning Trends into Long-term Value

By Cynthia Johnson, VP & CIO, California Resources Corporation

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