apacciooutlook logo
Otis Elevator Technology Brings Field Service to Customers

Otis Elevator Technology Brings Field Service to Customers

By Sam Talbot,

Director, Worldwide Service,

Otis Elevator

Technology is No Longer a Support Function

Technology is No Longer a Support Function

By Mark Wilmshurst,

Global CIO,

Reed Business Information

BYOD is the New WiFi: We Must Learn from History to Enable Mobile Data Security

BYOD is the New WiFi: We Must Learn from History to Enable Mobile Data Security

By Dan Lohrmann, Chief Strategist & Chief Security Officer, Security Mentor

Field Service Management Lifecycle

Field Service Management Lifecycle

By Dean Lane, Executive or CIO Consultant, The Office of the CIO & Mayumi Okada, Executive or CIO Consultant, The Office of the CIO

5 Things a CIO Should Look for in a Field Service Management Solution

By Shirlene Spillers, VP. Product Management, Design and QA, FieldAware

5 Things a CIO Should Look for in a Field Service Management Solution

Once the leadership in an organization decides to automate functions that employees do outside the office like service technicians, property managers, clinical trial managers, and others,...more>>

Best Practices in Field Services

By Gerald Norz,

VP Global Customer services,

Babcock & Wilcox MEGTEC

Best Practices in Field Services

Field service management software or workforce management solutions aren’t anything new. Large enterprises, like Babcock & Wilcox MEGTEC (B&W MEGTEC), a subsidiary of Babcock ...more>>

Field Force Automation : Where We Are, and Where We Need to Go

By Kelvin Hubbard,

COO & CIO,

Visual Mobile Technologies, Inc.



Field Force Automation : Where We Are, and Where We Need to Go

Today’s Field Service workers are dealing with little to no visibility into the customer’s issue First-Time Fix Rates (FTFR) are affected by many factors including proper...more>>

Technology's Impact on Field Services

By Stephen Caulfield, Executive Director, Global Field Services, Dell

Technology's Impact on Field Services

For many customers, their field service repair event is the single most intimate face-to-face experience they will ever have with your company: Regardless of whether you use in-house or ...more>>

Magazine Current Issue

magazine current issue

CIO Speak

Mark Wilmshurst,

Technology is No Longer a Support Function

By Mark Wilmshurst,

Global CIO,

Reed Business Information

Dean Lane, Executive or CIO Consultant, The Office of the CIO & Mayumi Okada, Executive or CIO Consultant, The Office of the CIO

Field Service Management Lifecycle

By Dean Lane, Executive or CIO Consultant, The Office of the CIO & Mayumi Okada, Executive or CIO Consultant, The Office of the CIO

Kelvin Hubbard,

Field Force Automation : Where We Are, and Where We Need to Go

By Kelvin Hubbard,

COO & CIO,

Visual Mobile Technologies, Inc.

Jeffrey Keisling, CIO and SVP, Pfizer

Formula Five For Biotech IT

By Jeffrey Keisling, CIO and SVP, Pfizer

Ray Harris,

The Move to Managed Services is the Smarter Way to Invest IT Dollars

By Ray Harris,

Chief Information Officer,

Ironbow Technologies

Sam Schoelen,Chief InformationTechnology Officer, Continental Resources

What is CLOUD doing to our networks?

By Sam Schoelen,Chief InformationTechnology Officer, Continental Resources

Featured Vendors